Shipping policy

We can't wait for Gingerbread Joe to make his way to your home! 🍪📚

Here's what you can expect after placing your order.

Order Processing

Orders are typically processed and prepared for shipment within 1–3 business days, excluding weekends and holidays.

Once your order has shipped, tracking information will be provided when available.

Shipping Methods & Delivery

Gingerbread Joe book orders are professionally packed and shipped by our fulfillment partner.

We generally use the most economical available shipping method based on your order and destination, which may include USPS Media Mail or another economy shipping service.

Once shipped, orders typically arrive within approximately 3–5 business days, depending on the destination and carrier.

Please keep in mind that delivery times are estimates and are not guaranteed. Carrier delays, weather, holidays, and other circumstances outside our control may occasionally affect delivery times.

Multiple-Book Orders

Ordering more than one Gingerbread Joe book?

Whenever possible, books purchased in the same order will be packaged and shipped together.

Shipping costs may vary based on the number of books ordered, total package weight, and shipping destination.

Shipping Charges

Any applicable shipping charges will be displayed at checkout before you complete your purchase.

Please review your shipping information carefully before submitting your order.

Tracking Your Order

Tracking information will be provided for your shipment when available.

After your order ships, please allow time for the carrier to scan the package and update its tracking information.

Incorrect or Incomplete Addresses

Please double-check your shipping address before completing your purchase.

If you discover an error after placing your order, contact us as soon as possible at lou@holidaymemorymakers.com. We'll do our best to correct the address before your order ships, but we cannot guarantee changes once fulfillment has begun.

If a package is returned because an incorrect or incomplete shipping address was provided at checkout, the customer will be responsible for any additional fulfillment and shipping charges required to resend the order.

Delayed or Missing Packages

If your tracking information shows that your package is significantly delayed or you believe it may be lost, please contact us at lou@holidaymemorymakers.com.

We'll help you review the tracking information and determine the appropriate next steps. In some circumstances, the shipping carrier may require a claim or additional information to investigate a missing package.

Damaged Orders

We want Gingerbread Joe to arrive ready for adventure!

If your book arrives damaged during shipping, please contact us as soon as possible at lou@holidaymemorymakers.com with your order number and a photo of the damaged item and packaging when possible.

We'll review the situation and work with you to make it right.

Returns

Returns must be requested within 30 days of delivery and are subject to our Refund & Return Policy.

Please contact us at lou@holidaymemorymakers.com before returning an item. Once your return is approved, we'll provide the return address and instructions.

Please do not send a return without contacting us first.

Questions About Your Order?

We're happy to help!

For questions regarding your Gingerbread Joe order, shipping, or delivery, contact us at:

lou@holidaymemorymakers.com