Refund policy
Refund & Return Policy
We want every Gingerbread Joe fan to love their book. If something isn't right with your order, we'll make it right — no hassle.
30-Day Returns
We accept returns within 30 days of delivery. To be eligible, your item must be unused, undamaged, and in its original packaging. You'll also need your receipt or proof of purchase.
To start a return, contact us at lou@holidaymemorymakers.com before sending anything back. Returns sent without prior authorization may not be accepted.
Unless your item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs. Original shipping charges are non-refundable.
Damaged, Defective, or Incorrect Orders
Every Gingerbread Joe book leaves our fulfillment center in perfect condition, but shipping damage can occasionally happen. If your order arrives damaged, defective, or incorrect, contact us as soon as possible at lou@holidaymemorymakers.com with your order number and a photo if possible. We'll send a replacement or issue a full refund — and we'll cover return shipping if we need the item back.
Non-Returnable Items
The following items are not eligible for return:
- Personalized or custom-made products
- Digital products or downloadable materials once accessed
- Gift cards
- Items used, altered, or damaged after delivery
- Items marked final sale at purchase
Exchanges
For exchanges, contact us first. In most cases, the fastest path is to return the original and place a new order once the return is approved.
Refunds
Once your return is received and inspected, we'll notify you of the outcome. Approved refunds are issued to your original payment method within 10 business days. Your bank may take additional time to post the credit. If 15 business days have passed and you haven't seen it, reach out at lou@holidaymemorymakers.com.
Questions?
We want buying from Gingerbread Joe to be as fun as reading the book. Reach us anytime at lou@holidaymemorymakers.com.